top of page
LACE WIGS PERRUQUES 

These general conditions of sale apply to all sales concluded on the Dzign Hair Luxury website.

The Dzign Hair Luxury website is a service of:
URL address of the site: https://dzignhairluxury.com
E-mail :user@dzignhairluxury.com

The Dzign Hair Luxury website markets the following products: Wigs, accessories and cosmetics for wigs as well as wig-related services.
The customer declares to have read and accepted the general conditions of sale prior to placing his order. Validation of the order therefore constitutes acceptance of the general conditions of sale.

Preamble

These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation.
These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the website diyagoldenhair.com and will prevail, where applicable, over any other version or any other contradictory document.
The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online. If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector, the companies of which have their headquarters in France.

Principles

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website.
These conditions only concern purchases made on the diyagoldenhair.com website.

Content

The buyer acknowledges that, prior to placing their order and concluding the contract, they have been provided with, in a clear and comprehensible manner, the following information, as required by Article L. 221-5 of the Consumer Code:

  1. The essential characteristics of the product.

  2. The price of the product and/or the method used to calculate the price.

If applicable: 3. Any additional costs for transportation, delivery, postage, and any other possible additional charges.

  1. In cases where the contract is not executed immediately, the date or the deadline by which the seller commits to deliver the product, regardless of its price.

  2. Information regarding the seller's identity, postal address, telephone, and electronic contact details, as well as their activities. Information about legal warranties, features of digital content, and, if applicable, its interoperability. Also, information about the existence and terms of implementation of warranties and other contractual conditions.

Pre-contractual information

The buyer has the option to place their order online, using the online catalog and the form provided, for any product, within the limits of available stock.

The buyer will be informed of any unavailability of the ordered product or item.

For the order to be validated, the buyer must accept these general conditions by clicking in the designated area. They must also choose the delivery address and method, and finally confirm the payment method.

The sale will be considered final:

1. After the seller sends the buyer a confirmation of order acceptance via email.
2. After the seller receives full payment.

Placing an order implies the acceptance of prices and the product descriptions available for sale. Any disputes on this matter will be addressed through a potential exchange and the warranties mentioned below.

In certain cases, such as non-payment, incorrect address, or other issues related to the buyer's account, the seller reserves the right to block the buyer's order until the issue is resolved.

For any questions regarding the status of an order, the buyer can contact the seller by email at the following address: user@dzignhairluxury.com.

The command

Providing the buyer's credit card number online and the final validation of the order will serve as proof of the buyer's agreement to:

1. The amounts due under the purchase order.
2. The signature and express acceptance of all transactions carried out.

In the event of fraudulent use of the credit card, the buyer is encouraged to contact the seller immediately upon noticing such use by sending an email to the following address: user@dzignhairluxury.com.

Electronic signature

The seller will provide the buyer with an order confirmation via email.

Order confirmation

The computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as evidence of communications, orders, and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as evidence.

Proof of transaction

The products governed by these general terms and conditions are those listed on the seller's website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.

The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held responsible. Product photographs are not contractual.

Product information

The seller reserves the right to modify their prices at any time but commits to applying the current rates indicated at the time of the order, subject to availability on that date.

Prices are stated in euros. They do not include delivery charges, which are billed separately and indicated before order validation. Prices include the applicable VAT rate on the day of the order, and any change in the VAT rate will automatically be reflected in the prices of the products in the online store.

If one or more taxes or contributions, especially environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.

Price

This is an order with an obligation of payment, which means that placing the order implies the buyer's commitment to payment.

To make the payment for their order, the buyer can choose from the various payment methods made available by the seller and listed on the seller's website. The buyer guarantees the seller that they have any necessary authorizations to use the chosen payment method when confirming the purchase order. The seller reserves the right to suspend order management and delivery if payment authorization by credit card is refused by officially accredited organizations or if there is non-payment. In particular, the seller reserves the right to refuse delivery or to fulfill an order from a buyer who has not fully or partially paid a previous order, or with whom a payment dispute is in progress.

The full payment of the price is made on the day of the order, using the following methods:

- Credit card
- PayPal
- Payment in installments

Payment method

Unless in cases of force majeure or during periods of closure of the online store, which will be clearly announced on the website's homepage, the shipping times will be, subject to available stock, as indicated below.

Products ordered by the customer before noon from the date of the order to the address provided by the customer on the diyagoldenhair.com website will be delivered in metropolitan France within the following timeframes:

- 5 to 7 working days (Wednesday to Saturday) for normal delivery.

Express delivery is prioritized for orders.

In the case of customized products, the production lead time may vary from 5 to 15 working days (Wednesday to Saturday), depending on the product.

Unless there is a specific situation or unavailability of one or more products, the ordered products will be delivered all at once. In the event that the seller delivers the goods in multiple parts, each delivery will constitute a separate contract. The customer cannot terminate the contract (in its entirety) if the seller fails to deliver one or more parts, or if the customer has a claim against one or more parts.

The seller commits to making their best efforts to deliver the products ordered by the customer within the specified timeframes. However, these timeframes are provided for informational purposes. If the ordered products have not been delivered within 30 days after the order date, for any reason other than force majeure or the customer's fault, the sale can be terminated at the written request of the customer, in accordance with the conditions specified in Articles L 216-2, L 216-3, and L 241-4 of the Consumer Code. The amounts paid by the customer will be refunded no later than fourteen days after the date of contract termination, excluding any compensation or withholding.

Deliveries are carried out by a carrier, to the address provided by the customer during the order, and which the carrier can easily access.

The seller also offers free delivery to collection points.

RISKS BECOME THE RESPONSIBILITY OF THE BUYER ONCE THE ORDER HAS LEFT THE SELLER'S PREMISES.

Product availability – Refund – Resolution

The buyer must make to the seller the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.

The complaint can be made by e-mail to the following address:user@dzignhairluxury.com. Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the buyer.
Upon receipt of the complaint, the seller will grant an exchange authorization for the product(s) concerned and communicate it by e-mail to the buyer.

Return costs are the responsibility of the buyer.

Delivery errors

Application of the right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, with the exception of return costs which remain the responsibility of the buyer. 
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete products will not be returned.
The right of withdrawal can be exercised by email to the address user@dzignhairluxury.com. The email sent must be unambiguous and express the desire to withdraw.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded and the delivery costs will be refunded.
Return costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made at the latest, within 14 days from receipt by the seller of the products returned by the buyer. 

PLEASE NOTE: This right does not apply to  handmade products, having a color that is not in its natural black state (the colors being made after order) and personalized products.

PLEASE NOTE: Certain items such as wigs, clip-in extensions and other items being made to order or requiring particular customization will not be returned or exchanged, any purchase for this type of item is final, no withdrawal period applies. in accordance with the law.

Right to retract

Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.

Force majeure

The content of the website remains the property of the seller, the sole owner of the intellectual property rights to this content.
Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.

Intellectual property

The personal data provided by the buyer are necessary to process their order and prepare invoices.
They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The buyer has a permanent right of access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the site.

Computers and Freedoms

If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

Partial non-validation

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.

Non-waiver

In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Title

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

Contract language

The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or with any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

Mediation

These general conditions are subject to the application of French law. The competent court is the district court for disputes amounting to less than or equal to €10,000 or the high court for disputes amounting to more than €10,000.
This is the case for substantive rules as well as for formal rules. In the event of a dispute or complaint, the buyer will contact the seller as a priority to obtain an amicable solution.

Applicable law

The personal data collected on this site are as follows:
– account opening: when creating the user’s account, their name; first name ; address
electronic; Phone Number ; address ;
– connection: when the user connects to the website, he records, in particular, his name, first name, connection data, usage data, location data and his payment data;
– profile: using the services provided on the website allows you to complete a profile, which may include an address and a telephone number;
– payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card;
– communication: when the website is used to communicate with other members, data concerning the user's communications are subject to temporary storage;
– cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.

Protection of personal data Data collected

The personal data collected from users aims to provide website services, improve them and maintain a secure environment. More specifically, the uses are as follows:
– access and use of the website by the user;
– management of the operation and optimization of the website;
– organization of the conditions of use of the Payment Services;
– verification, identification and authentication of data transmitted by the user;
– offering the user the possibility of communicating with other users of the website;
– implementation of user assistance;
– personalization of services by displaying advertisements based on the user’s browsing history, according to their preferences;
– prevention and detection of fraud, malware (malicious software) and management of security incidents;
– management of possible disputes with users;
– sending commercial and advertising information, based on user preferences.

Use of personal data

Personal data may be shared with third party companies in the following cases:
– when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
– when the user publishes, in the free comment areas of the website, information accessible to the public;
– when the user authorizes a third party’s website to access their data;
– when the website uses the services of service providers to provide user assistance, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
– if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
– if the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Sharing personal data with third parties

The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access.

authorized. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.

Security and Privacy

Personal data may be shared with third party companies in the following cases:
– when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
– when the user publishes, in the free comment areas of the website, information accessible to the public;
– when the user authorizes a third party’s website to access their data;
– when the website uses the services of service providers to provide user assistance, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
– if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
– if the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

Implementation of user rights

header-image.png

General conditions of sale (CGV)

bottom of page